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Q: After we send you the inquiry, how long will it take to receive a response?A: We promise that you will receive our initial response within 24 hours (working days) after you send the inquiry. For inquiries with complex customization requirements, we will provide you with a detailed response within 48 hours and may attach a list of questions to ensure that we fully understand your needs.
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Q: Are you a direct manufacturer or a trading company?A: We are a direct manufacturer with our own factory. This ensures that we can provide you with the most competitive prices, flexible production arrangements, and full process quality control from raw materials to finished products, eliminating any intermediate links.
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Q: What products can you offer?A: We focus on the research and production of various types of cookies, including: Category: Crispy Biscuits, Resilient Biscuits, Soda Biscuits, Cookies, etc. Features: We can provide health concept products such as low sugar, high dietary fiber, high calcium, high protein, and DHA. Form: We provide OEM and ODM services, and can customize formulas and flavors according to your market needs.
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Q: What are the main application areas involved in your product?A: Our cookie products are widely used in: Retail market: As an independent snack, it enters supermarkets, convenience stores, etc. Catering and hotel: served as dessert or tea after meals. Aviation and catering supply: small package cookies that meet relevant standards. Private brand: providing OEM production services for brand merchants.
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Q: Can you make customized products?A: Of course! We can customize according to your requirements: Recipe and Taste: The recipe can be easily adjusted according to your requirements, such as adjusting sweetness, oil, etc. Shape and Size: Customize unique cookie molds. Packaging design: Design the inner and outer packaging according to your requirements.
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Q: Do you produce standard parts?A: Yes, we have a series of mature and popular standard product lines, and you can place an order for production at any time. These standard parts also support customization on the packaging, which can help you quickly get to market and seize the opportunity.
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Q: What is the production capacity of your company?A: We have highly automated production lines with a monthly production capacity of up to 100 tons. The factory is equipped with fully automatic mixing, forming, baking, cooling, and packaging equipment, which can ensure stable supply and delivery time for large orders.
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Q: How many employees does your company have, including how many technical personnel?A: Our company has a high automation rate and currently has 80 production line employees, including a professional R&D and technical team of over 5 people. They are responsible for product formula research and development, production process optimization, and full process quality monitoring to ensure product innovation and stability.
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Q: How does your company ensure product quality?A: Quality is our lifeline. We ensure quality through the following system: Certification: The factory has passed international food safety management system certifications such as FSSC22000/HACCP. Raw material control: Strictly screen qualified suppliers and inspect incoming raw materials. Process control: Implement full process monitoring at critical production control points.
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Q: What is the payment method?A: We support flexible payment methods, commonly including: New customer small batch trial order: 100% TT in advance (fully prepaid). Stable cooperative customers: usually 30% deposit, 70% to be paid upon receipt of a copy of the bill of lading. Large orders: Irrevocable sight letter of credit can be negotiated.
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